Expanding Caitieb Support

Here at Caitieb we know you’ve been looking for a faster response from our support team, and we are proud to share that we’ve been working hard on our special community.

Today, we announce two new support upgrades that will help get you the support you need 24 hours per day, 7 days in a week.

  • Online Chat

With the launch of our online chat you can now have a conversation with your manager right in the application. If you unexpectedly leave Caitieb App while chatting with us, we’ll send you a notification once we’ve responded. Our aim of communicating with you in such a way is to provide you with effective and quick support. The support team is looking forward to being able to get in touch with you in real time.

If you have any questions and want to contact us, here’s 4 simple steps:

  1. Open the drawer by swiping right or tapping the four horizontal lines in the upper right hand corner and then choose ‘Support Team’.
  2. Select the topic that describe your problem
  3. Select the Article that describes your problem. If it doesn’t help, just click on ‘Contact Us’.
  4. Our support managers will answer you as quickly as they can. Communicating with us feels like talking to a friend! Just make sure you have Caitieb App downloaded on your device.
  • Upgraded Caitieb App Search

Our Caitieb App Help Center has been upgraded with new, searchable FAQs and articles. Now you can find relevant information just by searching with a few key words. For example, if you`re looking for information on how to take your money from your bank – type ‘take’ and you’ll see all of the relevant articles. Still can’t find what you’re looking for? Just click on ‘Contact Us’.

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